Help

Introduction

We want to answer any questions that may arise in connection with the available services and tools on our website.

Getting started

Register, login, adding bank accounts - The step by step guides are here to answer any questions or difficulties which may crop up during this process.

Ways to exchange

We offer different methods of currency exchange. Read about our different transactional models and choose the one that’s best for you.

The service for borrowers

If you have a foreign currency loan or mortgage, you should familiarise yourself with our tools. Our services could significantly help reduce the costs associated with paying back foreign currency loans.

Tools

Do you want convenient access to foreign currency when travelling? Why not try our prepaid top up cards. Want to save time with frequent transactions? Try setting up a standing order. These are just a few of the ways to get even more.

Editing data

Forgotten your username? Need to change your personal information? Want to edit the settings? Find out how, by reading our guide.

FAQs

List of customers frequently asked questions can help to speedily find the answer you are looking for. If your questions are still unanswered, feel free to call our hotline. Our consultants are happy to help with your queries. They are available Monday-Friday 8.00-23:00 (UTC+2).