You can choose a traditional plastic card that comes in white or black. You can also order a virtual card that has no physical form.
You can order the card through your user panel in the portal or directly from the mobile app.
Log in to your account. If you are not our customer yet, you must sign up for free. You will find registration instructions here.
If you are using the portal, go to the tab Multi-currency cards and click the Order a card button. You will find it in the upper right corner. Then select the type of card and click the Order button.
Confirm or change your address details and phone number, and in the next step, set the PIN code (for a physical card).
On the summary screen, accept the Terms and Conditions by marking the appropriate checkbox. If you want your name to be printed on the physical card, select the appropriate option. Click the Next button.
If there is a card fee (for a physical card), make a deposit by selecting the currency and one of the available payment methods.
If you are using the mobile app, log in to your account. Select the card that interests you and click Order a card. Then follow the information displayed on the screens.
When you order your card, we will ask you to confirm your phone number. If you order a physical card, you will also set a PIN code for the card and specify whether your name should be printed on the card. Please do not forget to verify the correct address of your card to avoid problems with delivery.
You will receive your physical card within a few working days after placing and paying for your order. The delivery cost in Poland is included in the card fee. If your card has not arrived, please contact our Customer Care Department.
If you choose a virtual card, it will be assigned to your account as soon as the order is placed.
If you cannot order a card, make sure that your profile is verified. Also, the option to order a card can be blocked if too many cards are assigned to your account.
In addition, the service may not yet be available in your country of residence. You can subscribe to an availability notification and in the meantime, use other services on offer.