Frequently asked questions
Read the answers to the most frequently asked questions and discover more about multi-currency loans.
About our currency lending service
We currently grant multi-currency loans in Polish zloty, Swiss franc, British pound, euro and US dollar. Loan repayments should be in the currency in which they were granted.
The first currency loan is granted for a period of up to 30 days in the maximum amount of:
- 3000 PLN
- 800 CHF
- 700 EUR
- 600 GBP
- 800 USD
If multi-currency loans are repaid on time, your credit rating will increase and so will the amount you can apply for. We can make you an individual offer after analysing your credit rating.
Requirements needed to file an application
You can get a currency loan if you:
- you have had an account with Conotoxia for at least 2 months;
- are 20 to 70 years old;
- are a Polish citizen with a place of residence in the Republic of Poland;
- must also have a Polish ID number (PESEL) and a valid Polish ID card;
- have full legal capacity, and you are a consumer within the meaning of the Polish law;
- have a bank account in Poland, maintained in the currency applied for, in order not to expose yourself to currency conversion costs;
- will receive a positive credit rating;
- are able to repay the liabilities incurred as a result of taking out a loan;
- you are not in arrears with us.
Yes, you can get funds from us if you are not in arrears and are not registered on the debtors` register.
Having an account at the financial portal Conotoxia.com is free of charge.
No. You can only have one active loan, regardless of the currency in which it was granted.
The application process
All you need to do is fill in a simple application form on our website.
You will receive an acceptance or rejection notification about the currency loan by email or text message. The information will also be available as a message in your user panel.
The decision to grant a multi-currency loan is based on a range of factors. We may refuse your application if you do not meet the conditions for granting a loan, in particular, if you:
- are less than 20 years old or more than 70 years old;
- are entered in one of the debtor registers;
- do not have a source of income to repay the loan;
- have not repaid your previous loan;
- are not a citizen of the Republic of Poland.
The decision-making process usually takes place within a few minutes. Sometimes, due to high safety standards, it may take a little longer. If we have any further questions, we will contact you before making a decision.
Processing time depends on the withdrawal method you choose.
In the case of a withdrawal to a multi-currency card, you will receive the funds within minutes of your loan application being approved.
In the case of a withdrawal to a bank account, you can receive the funds in even 15 minutes after getting a positive credit assessment.
Please be aware that the transfer processing time also depends on other factors, such as whether you submitted your loan application during our business hours or whether the bank where you have your account is not having a technical break.
If you have not received your money within 3 working days after getting a positive creditworthiness assessment, please contact us.
You do not have to sign anything. The contract is concluded remotely, electronically. You accept its content when you apply for a loan. If your application is approved, we will withdraw the funds and send you the contract together with information about its conclusion via email.
Loan withdrawal
You will receive funds following the payment method selected during the application - to your bank account or a Conotoxia multi-currency card. If you already have our card (physical or virtual), we will pay the funds to it. Otherwise, just apply for a loan, and we will automatically create a virtual card for you.
No. It is not necessary. Simply apply for a loan, and you will receive a new, free multi-currency card to which the loan will be paid out. If you already have Conotoxia multi-currency card, the funds will be paid to it.
A card without a physical form available on your phone, computer or watch. It has its own number and CVV code, just like a physical card. You can use it to pay online, make contactless payments in brick and mortar stores and withdraw cash from ATMs with Google Pay, Garmin Pay and Fitbit Pay. The card is available as soon as you order it, and it takes seconds to top it up - just transfer funds from your currency wallet.
Yes. You can withdraw money from ATMs with Google Pay, Garmin Pay and Fitbit Pay.
Repayment process
- Automatic withdrawal of funds from Conotoxia - If you have given us your consent, we will automatically withdraw the amount to repay the loan on the due date. You do not have to remember the deadlines. Just make sure in advance that you have enough funds on your currency wallet or multi-currency card.
- Repayment on your own - log in to your account and repay your loan. Choose one of the many available payment methods or check the bank account number and title to make the transfer.
If you have given us your consent, we will automatically attempt to collect the amount to repay your loan on your repayment due date. We will keep trying each subsequent day until the loan is paid in full or until your consent is withdrawn. If you do not have the full amount, the loan will be partially repaid. Make sure you have enough funds on your currency wallet or Conotoxia multi-currency card. You will find information about the current amount to be repaid after logging in to your profile at Conotoxia.
Yes. Advanced repayment allows you to save money. In case of early repayment, the cost of the loan will be lower. The amount you currently have to pay on a given date will always be displayed in the user panel. If full repayment creates an overpayment, we will return the cost to you.
If you are unable to repay your multi-currency loan, please contact our Customer Care Department as soon as possible. We will try to find a solution tailored to your current financial situation.
It is impossible to extend the period of the loan.
In case of lack or delay in repayment, interest for the delay may be charged in the amount equal to two times the statutory interest for the delay (statutory interest for delay amounts to the sum of the National Bank of Poland`s reference rate and 5.5 percentage points), i.e. the maximum interest for delay specified in Article 481 § 21 of the Civil Code.
We are also entitled to take debt recovery measures aimed at the collection of liability, including in particular to:
- telephone contact;
- sending email, text or letter reminders;
- the transfer of the claim to be serviced by an external party;
- the recovery of the loan through judicial and enforcement proceedings;
- make an entry containing information about current obligations in economic information bureaus;
- transfer of information on liabilities to the Credit Information Bureau.