Ви отримали нашу картку від фонду?

Ви отримали
нашу картку від фонду?

Додайте її до свого профілю, щоб стежити за отриманими коштами.

Додайте її до свого профілю, щоб стежити за отриманими коштами.


We hope that this guide helps to simplify the use of our services. If you cannot find the answer you are looking for, please contact our customer care helpline.

Do I have to pay fees or commission for currency exchange?

We do not charge commission or fees. Any fees that may be charged are based on the costs of executing particular transfers and are not dependent on us.

How much do currency exchange transactions cost?

The cost of currency exchange transactions depends on the banks in which you have accounts. Summary of currency exchange costs.

How long do currency exchange transactions take to complete?

We execute all transactions within 8 working hours. Remember, additional time should be added for booking the return transfer on your bank account. Most Polish banks book money transfers in real time (online). More information about booking times in particular banks can be found in the timetable for the execution of currency exchange transactions.

Why have I been charged commission for receiving an international money transfer?

In the case of international transfers, you may be charged with commission converted in USD (a minimum of 20 USD and a maximum of 50 USD). Commission may also be charged while making a transfer to a Polish bank (an interbank transfer is considered an international transfer). Learn more here.

How long does an online transfer take?

The transfer will be booked within 30 mins. Transaction completion time may take up to 8 working hours. We make every effort to ensure that the transaction time is no longer than 60 minutes. Example: You make a transfer in EUR from an ING bank account and you wish to receive PLN to a BZ WBK account. Your transfer to us will be booked within 30 mins. Next, your transaction is accepted for execution which may take up to 8 working hours. The PLN transfer will appear on your account within 30 mins after the transaction has been completed.

Are transactions safe?

All transactions are fully secured by the service of the largest Polish banks, which ensures a system guarantee for all financial transactions. We have an EV (extended validation) security certificate signed by Comodo - one of the leading online security brands. In addition, the PCI DSS certification confirms the fulfillment of security standards for the processing of cardholder data, as identified by major global brands, including MasterCard and Visa Download the certificate (452 kB). Key processes require authorization through the activation link sent to the user's email address. Our actions are transparent and reliable and include, among others, a financial, organizational and IT audit conducted by Grant Thornton, a global audit and advisory organization. Learn more here.

Why is a standing order a profitable solution for repayment on a loan?

A standing order can reduce the costs of foreign currency loans. Irrespectively of the amount exchanged, a standing order rate is always more favorable than a single transaction. In addition, we initiate transactions for you and remind you that it must be paid for. The tool that fully automates the standing order is the Payment order (learn more here).

Will the money be collected automatically from my bank account after clicking the 'Transfer' button?

No. You need to send the funds to us from your bank account. The details necessary to make the money transfer are displayed after the transaction is initiated.

Can I execute currency exchange transactions when holding accounts in different banks?

Of course. We have enabled a crossing service, which means that those who hold accounts in two different banks can execute currency exchange transactions with us.

How can I check the currency exchange rate and what effects it?

Our currency exchange rates depend on the amount being exchanged. The rate visible on the main page can only be obtained when exchanging 50 000 units of a particular currency. The current exchange rate can be checked in the currency converter here.

How much time do I have to make a money transfer?

You have 24 hours to make a money transfer to us from the moment of initiating the transaction.

What happens if I do not pay for the transaction I ordered?

If a transaction is not paid for on time, we will cancel it. In such a case, you will have to pay for the calculated loss. We will inform you by email of the cancellation, the amount of the loss and the payment deadline. The payment deadline is at least 14 calendar days after receipt of the notification. If payment is not made, we may block access to your account.

What is the loss?

When you place a transaction order, we buy a specific amount of currency necessary to execute your order. If you do not pay for the transaction, we incur a loss, which results from the so-called loss attributable to exchange rate risk, i.e. the difference between the exchange rate of the currency purchased and the exchange rate at which it can be resold.

For more information, see §16 of the Currency Exchange Terms and Conditions.

Can I cancel a transaction once it has been initiated?

A transaction, once initiated, cannot be cancelled.

What payment instructions are used with money transfers?

The currency transfers from us to you are sent with the SHA payment instructions (the cost related to the transfer are divided into us and the recipient of the transfer).