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holiday card
Multi-currency card perfect for holidays!
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a virtual card.
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holiday card
Save on holidays by paying with our
multi-currency card.
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Secured customer - good practices

How to prevent becoming a victim of fraud? What rules should you follow? How to protect funds and data against fraud? Bear in mind that one of the key factors that significantly impact the security of payment services is customer awareness, knowledge, and behaviour. Our solutions and security measures meet the highest standards, are audited and tested. Fraudsters know that the weakest link in the process may be the security on the customer side. Therefore, the security of your funds depends on you as well. Below you will find the basic guidelines, so help us and ensure your safety and follow them.

  • Never share your login data (username, password) with third parties.
  • When entering your entering data, make sure that nobody can see them.
  • Do not send any personal data, passwords, logins, payment card numbers, and other sensitive data by email, text message or instant messaging apps.
  • Do not enter the login data on the unencrypted sites that do not have a security certificate installed (click the padlock icon in the address bar; this way, you can check the certificate's validity and authenticity).
  • When using the Conotoxia.com website, make sure that the address starts with https://.
  • Do not leave the device on which you are logged in unattended.
  • When using transaction services or email, do not use devices available in public places.
  • Use only legal software from a trusted source.
  • Use additional software and solutions (e.g. anti-virus, firewall, anti-spam) to protect computers and mobile devices and filter out unwanted content. Keep your anti-virus software regularly updated.
  • Do not log in and do not use the transaction service on computers shared in public places (e.g. in Internet cafes). Never connect with Conotoxia.com via untrusted networks, e.g. available in hotels, airports, open hotspots.
  • Avoid remembering login pages and using bookmarks for transaction services.
  • When having an active session at Conotoxia.com, avoid using other websites at the same time. Log out after you finish your session.
  • Do not leave your computer unattended if you are logged in. Always log out when you finish an operation/use of a service or application.
  • Conotoxia never asks to install additional software or applications to provide better and faster operation of the service or applications.
  • Download applications and programs only from official sources. You should download applications from authorized stores.
  • Be cautious about downloading applications that require access rights to read and send text messages. Pay attention to the range of permissions of the installed applications.
  • Do not connect external data carriers to your device if you are not sure of their security.
  • Do not change your device's security settings, especially do not remove the restrictions imposed by the manufacturer.
  • Change passwords to access the Conotoxia.com portal and mobile apps often.
  • Use complex (strong) passwords. Make sure they are difficult to guess.
  • Use unique passwords (do not use passwords used in other systems/services, e.g., email).
  • Remember that Conotoxia will never ask you for authorization data: password, PIN or one-time code in emails or other notifications.
  • Do not write down or save passwords in an open form.
  • Disable the function in your browser to remember passwords.
  • If you are connecting to Conotoxia.com, check if the address starts with https:// (https://conotoxia.com/), if the certificate is valid and issued by Conotoxia.com (check by clicking the padlock icon).
  • Verify URL addresses of pages you visit.
  • Do not enter sensitive data at untrusted sites.
  • When ordering transactions, avoid copying account numbers ("copy-paste"), enter them manually and verify them carefully. After entering the account number, check its correctness before you confirm the operation.
  • Review the history of operations on an ongoing basis.
  • Verify recipients and accounts connected with the profile. If you do not use a given recipient, remove them.
  • Carefully read and verify the contents of authorization notifications -check if they match with what you instructed in the transaction service.
  • Report all suspicious and unusual system behaviour to Conotoxia.com immediately.
  • Read about your rights regarding electronic payments in Europe. Click here.
  • Be careful when you receive unusual emails (e.g., those that tell you to take immediate action, complete a financial obligation, confirm a password operation on an unusual page, open an attachment secured with a password, personal identification number or other login information, etc.).
  • Do not open messages (and their attachments) received by email from unknown senders.
  • Pay special attention to attachments having several file extensions simultaneously, e.g. transfer.pdf.zip, payout.jar.doc, confirmation.exe.pdf.
  • Verify that the actual link address (link) is consistent with the one you see in the body of the email (verify by moving your cursor to the link and highlighting the address).
  • Do not disclose any private information without being sure who you are talking to.
  • Never trust someone who asks you for confidential information.
  • Our employees never ask for your confidential data (e.g. passwords, codes, PINs).
  • If you doubt whether we initiated a call, please contact us using the numbers provided at https://conotoxia.com/contact-us.

Find out how to use your payment cards safely at https://conotoxia.com/about-us/security/card-fraud-prevention

Report fraud

If you have suspicions that you have been subject to fraud, contact us. Report immediately if your data or money has been fraudulently obtained. We will take immediate action.