On September 14th, 2019, new regulations of the Payment Services Act and the PSD 2 Directive will come into force in Poland. As a consequence, the way of logging in to our portal will change. Apart from providing the login and password, you will also need to enter a one-time code sent to you by email or text message. Other important activities performed in your account at Conotoxia.com, such as ordering a payment transaction or changing the phone number, will also be authenticated the same way.
As a result of strong customer authentication implementation, customers will receive an increased number of emails from banks and payment institutions related to the topic. Fraudsters may try to exploit this situation by impersonating financial services providers. Their goal could be to defraud money, infect a customer's computer, or collect personal data illegally.
Therefore, the brands from the Conotoxia Holding, Conotoxia.com and Cinkciarz.pl advise you to read emails content very carefully and, if possible, compare it with other emails received from Conotoxia.com. It is worth reviewing the sender's address and footer. Conotoxia.com contacts its customers by sending messages from [email protected]. Our representatives can also contact you directly. In that case, the sender's address will match the following template: [email protected].
Remember that Conotoxia.com or Cinkciarz.pl:
- never asks for login details directly in an email,
- never asks you to install any software on your computer or mobile device.
Fraudsters can send emails that are confusingly similar to those we send to customers. We warn you not to open activation links and attachments included in the messages.
Email messages in which the senders impersonate brands form Conotoxia Holding can be reported to us by phone (+48 68 410 99 50) or email ([email protected]).
Read more about the strong customer authentication here.