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At Conotoxia, we make every effort to provide you with the highest standards of services. Our dedicated Customer Care department is on hand to help with your questions and/or concerns. In the event of a problem with your money transfer, here are some ways you can contact us so we may address your concerns.

Call us

1-800-980-5766

(toll free)

Write message

support@us.conotoxia.com

Contact details

Conotoxia, Inc. (HQ)
401 North Michigan Avenue
Suite 1810
Chicago, IL 60611
Email: info@us.conotoxia.com
Ph: 312-579-0680

Customer satisfaction is always a top priority at Conotoxia. We do recognize, however, that there may be instances where our service has not met your expectations. If this is the case, we want to first apologize for any inconvenience. We encourage you to contact our Customer Care department and raise your concerns directly with them. If you still have an unresolved complaint after speaking with our customer care representative, you may contact your state regulatory agency. If your state is listed below, please follow the requirements specific to that state.


Jurisdiction
Alaska

If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Conotoxia, Inc., you may contact the Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities, Money Service Businesses at (888) 925-2521 or (907) 465-2521, by mail at 550 West Seventh Avenue, Suite 1850, Anchorage, AK 99501, or by email moneytransmitters@alaska.gov.

Arkansas

After first contacting Conotoxia, if you still have an unresolved complaint regarding our money transmission activities, please direct your complaint to the Arkansas Securities Department at 201 E. Markham, Suite 300, Little Rock, AR 72201, or at (501) 324-9260, or online at http://banking.arkansas.gov/

California

If you have complaints with respect to any aspect of the money transmission activities conducted with Conotoxia, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

Colorado

Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfers of funds, and other instruments for the payment or money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with your transaction-the money you sent—you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.
email:DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob

Georgia

If you have a complaint or concern regarding the money transmission services provided, you may contact Conotoxia toll free at 1-800-980-5766. For unresolved complaints, you may contact the Department of Banking and Finance for the State of Georgia at: 2990 Brandywine Road Suite 200, Atlanta, Georgia 30341 or by phone at (888) 986-1633.

Florida

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792

Illinois

If you have a complaint, first contact the Conotoxia, Inc. Customer Care team. If you still have an unresolved complaint regarding the Conotoxia's money transmission activity, please direct your complaint to: Illinois Department of Financial & Professional Regulation, Division of Financial Institutions, 1-888-473-4858 (toll-free), https://www.idfpr.com/dfi.asp

New York

If, after first contacting Conotoxia, you still have an unresolved complaint regarding our money transmission activities, please direct your complaint to the New York Department of Financial Services, Consumer Assistance Unit, One Commerce Plaza, Albany, NY 12257 or to fax # (212) 480-6282.

Texas

If you have a complaint, first contact the consumer assistance division (Support Center) of Conotoxia, Inc. at 1-800-980-5766. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
Telephone Number: 1-800-980-5766 (toll free)
Website Address: www.dob.texas.gov

Washington

If you have a complaint, first contact the Conotoxia, Inc. at 1-800-980-5766. If you still have an unresolved complaint regarding the Conotoxia's money transmission activity, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:
Online: www.dfi.wa.gov
By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200
By Phone: 1(360)902-8703 or 1(877)RING DFI (1(877)746-4334)
By Email: CSEnforceComplaints@dfi.wa.gov

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