Contact us

At Conotoxia, we make every effort to provide you with the highest standards of services. Our dedicated Customer Care department is on hand to help with your questions and/or concerns. In the event of a problem with your money transfer, here are some ways you can contact us so we may address your concerns.

Call us

1-800-980-5766

(toll free)

Write message

[email protected]

Contact details

Conotoxia, Inc. (HQ)
P.O Box 81320,
Chicago, IL 60681

Email: [email protected]

Customer satisfaction is always a top priority at Conotoxia. We do recognize, however, that there may be instances where our service has not met your expectations. If this is the case, we want to first apologize for any inconvenience. We encourage you to contact our Customer Care department and raise your concerns directly with them. If you still have an unresolved complaint after speaking with our customer care representative, you may contact your state regulatory agency. If your state is listed below, please follow the requirements specific to that state.


Jurisdiction
Alaska

If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Conotoxia, Inc., you may contact the Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities, Money Service Businesses at (888) 925-2521 or (907) 465-2521, by mail at 550 West Seventh Avenue, Suite 1850, Anchorage, AK 99501, or by email [email protected].

Arkansas

After first contacting Conotoxia, if you still have an unresolved complaint regarding our money transmission activities, please direct your complaint to the Arkansas Securities Department at 201 E. Markham, Suite 300, Little Rock, AR 72201, or at (501) 324-9260, or online at http://banking.arkansas.gov/

Florida

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-Free Number: 1-800-848-3792

Illinois

If you have a complaint, first contact the Conotoxia, Inc. Customer Care team. If you still have an unresolved complaint regarding the Conotoxia's money transmission activity, please direct your complaint to: Illinois Department of Financial & Professional Regulation, Division of Financial Institutions, 1-888-473-4858 (toll-free), https://www.idfpr.com/dfi.asp

Texas

If you have a complaint, first contact the consumer assistance division (Support Center) of Conotoxia, Inc. at 1-800-980-5766. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
Telephone Number: 1-800-980-5766 (toll free)
Website Address: www.dob.texas.gov

Washington

If you have a complaint, first contact the Conotoxia, Inc. at 1-800-980-5766. If you still have an unresolved complaint regarding the Conotoxia's money transmission activity, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:
Online: www.dfi.wa.gov
By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200
By Phone: 1(360)902-8703 or 1(877)RING DFI (1(877)746-4334)
By Email: [email protected]

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